Please review our cancellation policy before placing your order with us.
We understand that certain situations are out of your control. In short, the only option for you may be to cancel your event and catering. Therefore, we have created a tiered Cancellation Policy, which is part of our Terms & Conditions of sale. We base this policy upon the notice period given. Most importantly, the more notice is given the better the cancellation result.
These tiers reflect the costs involved. Specifically, the possibility of filling the time slot, the cost of food we prepare and the administration costs involved. Below is a list of notification timeframes and the corresponding cancellation policy. To clarify, we are basing our cancellation time frame examples on the following order collection or delivery slot:
Ordering Online Cancellation Notice Period, Example & Result
Private Catering Cancellation Notice Period, Example & Result
To conclude, these are strict rules for cancelling our catering services. These overrule any other communication regarding the cancellation. Therefore, it is of vital importance that you read and understand them before placing your order. Other factors that will be taken into account are as follows:
We will do what we can to reschedule when extreme weather gives cause to cancel your event. However, we cannot guarantee availability for the rearranged date and time.
We will do what we can to reschedule your event when Coronavirus gives cause to cancel your event. However, we cannot guarantee availability for the rearranged date and time.
Cancelation of event
We will do what we can to resolve a viable refund as a business we will out line the amount sufficient that has incurred in losses that directly result from your cancellation
(e.g costs already incurred though ordering of produce/equipment or loss of profit). Due to Coronavirus which gives cause to cancel your event.
Please refer to Consumer Law on Cancelling Goods & Services for further guidance.